Gaming is entertainment, not a burden. Multibet wants you to always feel safe and in control. Learn how to set limits, recognize warning signs, and get help when you need it.
Multibet believes online betting and gaming should be a form of entertainment — just like watching a film or playing cricket with friends. But when the fun fades, when money worries take over, when your work and family start to suffer — that's a sign you've crossed the line. Responsible Gaming It means knowing your limits, sticking to them, and asking for help when you need it.
Online gaming in Bangladesh is growing every day. Millions of people bet and play games from their smartphones at home — it's a normal and legitimate form of entertainment. The problem starts when enjoyment turns into addiction. Multibet is committed to keeping your experience positive, which is why we've built multiple safeguards to help you stay in control.
Keep in mind: Gaming should be for fun, not as your primary source of income. Wins and losses are both part of betting — keep that in mind every time you play.
Multibet's responsible gaming policy is built on three core pillars: Awareness, control, and support. Our responsibility doesn't end with keeping the platform running. Our team monitors activity around the clock to ensure no user slips into problem gaming.
We offer every user betting limits, time limits, and optional self-exclusion. On top of that, our AI-powered system detects unusual playing patterns and proactively offers support to at-risk users. Multibet never allows anyone under 18 to access gaming features — that's a non-negotiable rule.
Important: Responsible gaming isn't just a Multibet policy — it's about protecting you and your family. If you feel you need help, everything you need is right on this page.
Responsible gaming means following a few simple rules that keep your experience enjoyable. Keep the following in mind while playing on Multibet:
We don't always notice when a problem is developing. If any of the signs below apply to you, take action now:
These signs are not a reflection of weakness — they're a signal that it's the right time to ask for help. Multibet is always here for you.
If something feels off, don't wait — reach out to our support team right now.
Answer the following questions honestly:
If two or more of your answers are "yes", please get in touch with us.
Multibet is strictly for users aged 18 and above. Accounts belonging to minors are closed immediately.
Multibet offers a range of effective tools to keep your gaming experience safe and enjoyable.
Set your own daily, weekly, or monthly deposit cap. Limits take effect immediately once set. To increase a limit, a 24-hour waiting period applies.
Decide upfront how long you'll play in one session. Once that time is up, Multibet will automatically alert you and help you wrap up your session.
View your total spend, win/loss history, and gaming patterns in real time. Having clear data makes it easier to make informed decisions.
Take a self-imposed break of 24 hours to 30 days. During this period, no bets or deposits can be placed on your account. Your account resumes automatically once the break ends.
You can fully exclude yourself for anywhere between 6 months and 5 years. During this time, your account cannot be reopened and all promotional communications will be stopped.
Multibet's smart system detects unusual playing patterns. If you're at risk, you'll be automatically alerted and offered support.
Set limits on your account in just a few minutes and play with peace of mind.
Log in to your Multibet account and click the profile icon in the top right corner.
Click on the "Responsible Gaming" menu to find all available protection options.
Deposit limits, session time, or spending caps — set them however works best for you. Changes take effect immediately.
You'll receive a confirmation email or SMS. Once your limit is active, you're good to play safely.
You can also seek help outside of Multibet. The resources below are available to you.
Gaming addiction is a mental health condition. Speak with a trained counselor or psychologist. National Mental Health Helpline in Bangladesh: 16789.
Let your family know. They're your strongest support system. Involving loved ones in addressing a gaming problem can significantly speed up recovery.
Track how long you play, how much you spend, and how you feel — every day. Understanding your own patterns makes it easier to stay in control.
Talk to others who understand what you're going through. Joining a support group means you're not alone, and it can make the road to recovery much easier.
Take at least one fully screen-free day each week. Go outside, be active, read a book — give your mind a proper rest.
Reach out to Multibet's support team at any time. We're here to help, not to judge — available 24/7, seven days a week.