Multibet Privacy Policy — Your Data Is Safe with Us

Multibet (multibet.top) is a trusted online gaming and betting platform for users in Bangladesh. We understand how sensitive your personal information is and how important it is to keep it secure. That's why privacy protection is Multibet's highest priority.

This privacy policy applies to Multibet's website, mobile app, and all digital services. By creating an account or using any of our services, you are considered to have agreed to this privacy policy.

Our privacy policy is built on international data protection standards and written with transparency, so you can clearly understand what we do — and do not do — with your data.

Multibet only collects information that is strictly necessary to provide our services. Requesting unnecessary or excessive data goes against our policy. Below is a detailed breakdown of what information we collect:

Multibet collects information through several methods. We want to keep you informed about each one:

• Direct Submission: Information you provide directly when filling out the registration form, submitting KYC documents, contacting support, or updating your profile.
• Automatic Collection: When you use Multibet, we automatically collect your browsing data, IP address, device information, and cookies.
• Payment Processors: Transaction confirmation details are received from the payment gateway when transacting via bKash, Nagad, or bank.
• Third-Party Verification: Third-party verification services may be used for identity checks where required, but your original data is never shared.
• Referral System: When someone registers using your referral link, a record of the connection between the referrer and the new user is saved.

Multibet uses your data only for specific, legitimate purposes. Each purpose is clearly outlined below:

• Account Management: Creating your account, keeping it active, and providing login access.
• Identity Verification: Completing the KYC process and verifying your age.
• Payment Processing: Processing deposits and withdrawals securely.
• Security Verification: Preventing fraud, money laundering, and unauthorized access.
• Service Improvement: Analyzing user experience to improve the platform.
• Contact: Sending important updates, security alerts, and promotional offers.
• Legal Obligations: Meeting the requirements of licensing authorities or legal bodies.
• Dispute Resolution: Resolving any complaints related to bets or transactions.

Multibet never sells your personal data. Information is only shared with third parties in the following limited circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, and banks to process transactions. This information is used solely for payment purposes.
• Identity Verification Service: Necessary information may be shared with certified verification providers as part of the KYC process.
• Legal Authority: Data may be disclosed in response to court orders, licensing authority requests, or legal investigations.
• Business Changes: If ownership of Multibet changes, user data may be transferred to the new owner, but this policy will remain in effect.

Outside of the cases listed above, your data is never disclosed to any third party. Selling or sharing data with advertisers or marketing companies is strictly against Multibet's policy.

The Multibet website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve website functionality.

Types of cookies we use:

• Essential Cookies: Required to keep your login session active and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language and theme.
• Analytics Cookies: Anonymous data is collected to understand which parts of the site are used most.
• Security Cookies: Used to detect fraud and bot activity.

You can disable non-essential cookies through your browser settings. However, doing so may cause some features to not work properly.

Multibet does not retain your data longer than necessary. However, certain information must be kept for a specified period due to legal and regulatory obligations:

• Account Information: All data is retained for the duration that your account remains active.
• Transaction Records: Retained for a minimum of 5 years after account closure (as required by law).
• KYC Documents: Retained for 3 to 5 years after account closure.
• Betting History: Retained for up to 2 years after account closure.
• Communication Logs: Support conversations are retained for up to 1 year.

At Multibet, you have full control over your personal data. You can exercise the following rights at any time:

• Right to Access: You can request to see what information Multibet holds about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your data unless retention is required by law.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Data Portability: You can export your data in a portable format.
• Right to Object: You can opt out of marketing communications at any time.

To exercise these rights, support@multibet.top-. We typically respond within 30 business days.

Multibet strictly does not provide services to anyone under the age of 18. We do not knowingly collect data from minors. If we become aware that a minor has created an account using false information, the account will be immediately closed and all collected data will be deleted.

If you believe your child has registered on Multibet without your permission, please contact us at support@multi bet.top. We will take prompt action.

Multibet uses industry-leading security technology to protect your data, with multiple layers of protection in place:

• 256-bit SSL Encryption: All communication between your browser and our servers is fully encrypted.
• Two-Factor Authentication (2FA): OTP verification is required each time you log in to your account.
• Firewall Protection: Advanced firewalls are in place to block unauthorized access.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Data Backup: Your data is regularly backed up to a secure location.
• Suspicious Activity Monitoring: Unusual login attempts or transactions are automatically flagged and the account is secured.

Multibet reserves the right to update this privacy policy as needed. If any significant changes are made to the policy:

• Registered users will be notified via email or SMS.
• The "Last Updated" date at the top of the page will be revised accordingly.
• You will be notified at least 7 days before any changes take effect.

Continued use of Multibet after any changes constitutes your acceptance of the updated policy. We recommend checking this page from time to time.

For any questions, concerns, or requests regarding this privacy policy or your personal data, please get in touch with us:

• Email: support@multibet.top
• Live Chat: Click the chat icon in the bottom-right corner of the website.
• Support Hours: 7 days a week, 24 hours a day